1.0 Right To Cancellation
1.1 As we are selling by distance there are certain rights you, the customer, has in regards to cancellation.
- From the moment you place an order you can cancel it for free before it is dispatched.
- If an item has already been dispatched you will be charged the shipping cost out and the shipping cost of return.
- Once received, you have 14 days to decide if you want to keep the item. If you do not, you can return it by notifying us first. Please note however that you have to pay the shipping return and any refund does not include the initial shipping value to you either.
- It is very important that returns are done so as they are received, with full and adequate packaging. Damaged returns will not be accepted.
2.0 Pre-orders of deposit and out of stock items
2.1 We don't generally sell out of stock items. Should the situation arise however we would generally only take a deposit rather than any full due amount.
2.2 Very rarely, we may sell a pre-order item. This may be an item that is currently in transit to us. We will normally have a lead time for this item. In cases of pre-order items you will normally (but not always) be given the choice of paying either a deposit or the full item amount.
3.0 Advertised Lead Times
3.1 Where we sell any out of stock or pre-order items we will endeavor to provide our very best lead time based on the information we have. There are always times that events and matters outside of our control (International Shipping for example) that may lead to changes in that information.
4.1 We sell vintage, unique and generally antique products. We therefore provide no warranty on anything that we sell, this is usually reserved for new products. We do however have the provision to negotiate if an item is to be considered 'not as described'. Generally however it is worth noting that it is the customer's responsibility for asking the questions required. The ability to view items is also possible and this is something to be recommended also.
5.1 Important - In the case of larger items we always try to recommend 2 people are present to receive delivery. Our courier will call in most cases to arrange convenient delivery (pallets). A convenient delivery constitutes whereby the courier delivers to an adequate and accessible address where the necessary help is on hand to move the items. Please note that although many of the drivers are very helpful, their contract is to get the items to your home, not inside it.
5.2 It is important you check the goods on arrival wherever possible. Couriers will not entertain a claim for their damage if the delivery sheet is signed as ok. If a courier does not give you time to check your goods please sign the sheet as UNCHECKED. At the very least any transport damage must be reported within 7 days but the chance of a successful claim are diminished. Please note that this refers to courier/transport damage and does not affect any warranty issue & or component fault.
5.3 Important - If you reside outside of the EU there may be an import tax payable by the customer to the local government. Please be aware we do not take any responsibility for these costs and they are NOT included in shipping, it is tax levied by local government and we do not know what these charges may be.
5.4 Notification of Damaged Goods In Transit Must Be Made Within 48 hours of receipt.
5.5 Refusal of a correct delivery is still charged. Likewise if this delivery is then returned to us by the carrier the charges for this are also the responsibility of the customer and we will deduct from the cost of any monies owed for the cancellation of the order.
5.6 With Pallet and large item deliveries it is very important not to miss the scheduled or saturday delivery because re delivery is chargeable at the same original rate.
5.7 Transit Times:
Small Parcels Max Delivery Time - 2 Days with Interlink Express
Large Parcels Max Delivery Time - 3 Days with TNT
Pallet Freight Max Delivery Time - 5 Days With Premier Freight
Small Parcels Max Delivery Time - 4 Days with Interlink Express
Large Parcels Max Delivery Time - 5 Days with TNT
Pallet Freight Max Delivery Time - 10 Days With Hellmanns Freight
Small Parcels Max Delivery Time - 2 to 4 Days with FedEx
Large Parcels Max Delivery Time - 3 to 5 Days with FedEx
Pallet Freight Max Delivery Time - 3 to 7 Days With Saia Freight
6.1 We reserve the right to cancel, at any time, special offers, discount coupons and promotions
6.2 Should an error within the design of the website cause the web cart to be lower than the advertised sale and delivery price of the chosen products, we reserve the right to cancel and refund the transaction.
6.3 Images represent our actual products. Even with those, it is still not possible to capture every individual characteristic of a vintage or antique furniture item, viewing is always recommended. We therefore accept no responsibility that our images are defining of all the characters of the item.
7.0 Purchase Terms Acceptance
7.1 by clicking on buy now, pre-order item now, ordering over the telephone or direct via paypal you enter into agreement of our terms and conditions as given both above, please read them carefully.
8.0 Refunds & Returns
Should you return an item under the distance selling regulations it is important to point out that it must reach us in the same condition which it left. If it is poorly packaged or shipped with an unsuitable courier and the item is deemed damaged it will not be accepted nor refunded and will remain the property of the customer.
8.2 Refunds (if applicable)
Once your item is returned, you can expect your refund to be processed within 3 working days (time frame may vary and will be stated if so). Refunds are always reversed from the original payment method which is Paypal in most cases. The refund will be processed minus the original processing fee (for Paypal, this will be the Paypal fee) in line with the new policies submitted by payment processors.
8.3 Exchanges (if applicable)
Due to the nature of the vintage items we sell, exchanges are highly unlikely although not impossible. As part of a return we may be able to agree to replace the value of that item with that of another, whether the same or not.
8.4 Return Shipping
To return your product, you should email us for the return address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. (if we have arranged)
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75 ($100) , you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
9.1 Payment may be made via the website using Paypal.
9.2 Payments may be made via bank transfer or by personal/business cheque. Please note that all funds must be fully cleared before release of the order.
9.3 Our Paypal will accept payment in £ GBP, $ USD and EURO. Switching between currencies always creates variation in cost due to exchange rates.